RETAIL ORDERS
- Your correct email address
- Your correct mailing address
- All gender/sizing info correctly entered for each of your ordered items
If you notice any of the above information is incorrect after placing your order, please contact us ASAP
USA Domestic: 2-3 days from the order placement date.
International: 7-12 days from the order placement date.
We ship via USPS Priority for USA Domestic and USPS Express for International. You will receive an email with tracking info as soon as your order ships.
In our experience USPS Express is far more reliable than going for a cheaper option. Getting orders lost in the mail and then trying to track them down across borders is a hassle we (and you) prefer not to deal with.
When ordering from outside of the US, your country may require you to pay taxes on your order. We do not control this amount, nor do we have any idea what each country may charge. You should check with your local customs office. We are required to put your full invoice amount on the Customs Form (so if your item cost $150, we write $150 on the form).
You may declare your package as a “gift” by writing “gift” in the “Notes to Seller” section at checkout or by emailing us. If you do this, the recipient (whoever the package is delivered to, even if that is yourself) may be charged considerably less in taxes or may not be taxed at all.
However, you should check with your local customs office to find out what qualifies a package to be classified as a gift, and how it affects the charges you will incur locally such as taxes, duties, or other tariffs. Misuse of the “gift” designation may result in your package being delayed at customs, or even returned.
SPECIAL NOTE ABOUT “GIFT” DESIGNATION IF YOU LIVE IN THE UK, CANADA, NORWAY, SWEDEN OR SWITZERLAND
You can tell us to ship your order as a gift, but we have to put the total invoice amount on your customs form as required by your laws.
As long as we have the size in stock, yes. If not, you can return for refund or exchange for a different style. Please note that you will have to pay for the shipping of the item back to us in Colorado.
We use Paypal/Stripe for processing online payments, and it is 100% secure.
CUSTOM TEAM ORDERS
- Your correct email address
- Your correct mailing address
- All gender/sizing info correctly entered for each of your ordered items
If you notice any of the above information is incorrect after placing your order, please contact us ASAP
Expect delivery to your doorstep in 6 weeks from the online store closing date.
Once the online store is closed, no further orders can be accepted until another store is opened.
You can either go online and order all the gear you want online. OR contact your sales rep with the sizing/quantities you want to order BEFORE the online store closing date.
Because we need to individually produce every custom order, we cannot accept returns or exchanges.
We offer Stripe and Paypal for processing online payments, and it is 100% secure. Find out more about our custom apparel terms & conditions.
INDIVIDUAL CUSTOM XCLUSIVE ORDERS
- Your correct email address
- Your correct mailing address
- All gender/sizing info correctly entered for each of your ordered items
If you notice any of the above information is incorrect after placing your order, please contact us ASAP
Send us whatever you have and we’ll see what we can do. Some logos can be rendered into vectors if the image size/resolution is good enough.
If your order is already confirmed and placed (paid for), it’s too late. If not- then it’s no problem.